WASET
    Kohtaroh Miyamoto,  Continuous FAQ Updating for Service Incident Ticket Resolution.   journal   = {International Journal of Industrial and Manufacturing Engineering}, [online]. World Academy of Science, Engineering and Technology.
    January 2015, vol. 97(1). 8 - 15
    [viewed 24 April 2024]. Available from: https://publications.waset.org/pdf/10000095.