Towards a Measurement-Based E-Government Portals Maturity Model
Commenced in January 2007
Frequency: Monthly
Edition: International
Paper Count: 32771
Towards a Measurement-Based E-Government Portals Maturity Model

Authors: Abdoullah Fath-Allah, Laila Cheikhi, Rafa E. Al-Qutaish, Ali Idri

Abstract:

The e-government emerging concept transforms the way in which the citizens are dealing with their governments. Thus, the citizens can execute the intended services online anytime and anywhere. This results in great benefits for both the governments (reduces the number of officers) and the citizens (more flexibility and time saving). Therefore, building a maturity model to assess the egovernment portals becomes desired to help in the improvement process of such portals. This paper aims at proposing an egovernment maturity model based on the measurement of the best practices’ presence. The main benefit of such maturity model is to provide a way to rank an e-government portal based on the used best practices, and also giving a set of recommendations to go to the higher stage in the maturity model.

Keywords: Best practices, e-government portal, maturity model, quality model.

Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1096053

Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 2057

References:


[1] World Bank, "Definition of E-Government.” (Online). Available: http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/ EXTINFORMATIONANDCOMMUNICATIONANDTECHNOLOGIES/EXTEGOVERNMENT/0,,contentMDK:20507153~menuPK:702592~pagePK:148956~piPK:216618~theSitePK:702586,00.html. (Accessed: 13-Mar-2014).
[2] United Nations, "E-Government Development,” 2010. (Online). Available: http://unpan3.un.org/egovkb/egovernment_overview/ereadiness.htm. (Accessed: 13-Mar-2014).
[3] United-Nations, UN E-Government Survey 2012: E-Government for the People, 2012.
[4] Capgemini, "eGovernment Benchmark," 2009.
[5] K. Layne and J. Lee, "Developing fully functional E-government: A four stage model,” Gov. Inf. Q., vol. 18, no. 2, pp. 122–136, 2001.
[6] K. V. Andersen and H. Z. Henriksen, "E-government maturity models: Extension of the Layne and Lee model,” Gov. Inf. Q., vol. 23, no. 2, pp. 236–248, 2006.
[7] S. M. Alhomod, M. M. Shafi, M. N. Kousarrizi, F. Seiti, M. Teshnehlab, H. Susanto, M. N. Almunawar, Y. C. Tuan, M. S. Aksoy, and Y. A. Batawi, "Best Practices in E government: A review of Some Innovative Models Proposed in Different Countries,” Int. J. Electr. Comput. Sci., vol. 12, no. 01, pp. 1–6, 2012.
[8] J. S. Hiller and F. Belanger, Privacy strategies for electronic government, E-Government Series, the PricewaterhouseCoopers Endowment for the Business of Government, USA, 2001.
[9] R. S. Almazan and J. R. Gil-Garcia, "E-Government Portals in Mexico,” in Electronic Government: Concepts, Methodologies, Tools, and Applications, (Edited by: Anttiroiko, A.-V.), Information Science Reference, PA, USA, pp. 1726-1734, 2008.
[10] Cisco IBSG, "e-Government Best Practices learning from success, avoiding the pitfalls,” 2007.
[11] G. Karokola and L. Yngström, "Discussing E-Government Maturity Models for Developing World-Security View,” in Proceedings of the Information Security South Africa Conference, 2009, pp. 81–98.
[12] D. M. West, "E-Government and the Transformation of Service Delivery and Citizen Attitudes,” Public Adm. Rev., vol. 64, no. 1, pp. 15–27, 2004.
[13] K. A. Shahkooh, F. Saghafi, and A. Abdollahi, "A proposed model for e-Government maturity,” in Proceedings of the 3rd International Conference on Information and Communication Technologies: From Theory to Applications (ICTTA'08), 2008, pp. 1–5.
[14] M. Howard, "E-government across the globe: how will ’e’ change government,” Government Finance Review, vol. 90, p. 80, 2001.
[15] G. Lee and Y. H. Kwak, "An Open Government Maturity Model for social media-based public engagement,” Gov. Inf. Q., vol. 29, no. 4, pp. 492–503, 2012.
[16] K. Siau and Y. Long, "Synthesizing e-government stage models–a meta-synthesis based on meta-ethnography approach,” Ind. Manag. Data Syst., vol. 105, no. 4, pp. 443–458, 2005.
[17] R. E. Al-Qutaish and A. Abran, "A Maturity Model of Software Product Quality.,” J. Res. Pract. Inf. Technol., vol. 43, no. 4, pp. 307-327, 2011.