@article{(Open Science Index):https://publications.waset.org/pdf/9999111, title = {Process Modeling and Problem Solving: Connecting Two Worlds by BPMN}, author = {Gionata Carmignani and Mario G. C. A. Cimino and Franco Failli}, country = {}, institution = {}, abstract = {Business Processes (BPs) are the key instrument to understand how companies operate at an organizational level, taking an as-is view of the workflow, and how to address their issues by identifying a to-be model. In last year’s, the BP Model and Notation (BPMN) has become a de-facto standard for modeling processes. However, this standard does not incorporate explicitly the Problem- Solving (PS) knowledge in the Process Modeling (PM) results. Thus, such knowledge cannot be shared or reused. To narrow this gap is today a challenging research area. In this paper we present a framework able to capture the PS knowledge and to improve a workflow. This framework extends the BPMN specification by incorporating new general-purpose elements. A pilot scenario is also presented and discussed. }, journal = {International Journal of Economics and Management Engineering}, volume = {8}, number = {8}, year = {2014}, pages = {1377 - 1385}, ee = {https://publications.waset.org/pdf/9999111}, url = {https://publications.waset.org/vol/92}, bibsource = {https://publications.waset.org/}, issn = {eISSN: 1307-6892}, publisher = {World Academy of Science, Engineering and Technology}, index = {Open Science Index 92, 2014}, }