@article{(Open Science Index):https://publications.waset.org/pdf/9997019,
	  title     = {A Study on Evaluation of E-Government Service  Quality},
	  author    = {Nguyen Manh Hien},
	  country	= {},
	  institution	= {},
	  abstract     = {Service quality is the highest requirement by users, 
especially for the service in electronic government. During the past 
decades, it has become a major area of academic investigation. 
Considering this issue, there are a lot of researches that evaluated the 
dimensions and e-service contexts. This study also identified the 
dimensions of service quality, but focuses on a new concept and 
provides a new methodology in developing measurement scales of 
e-service quality such as information quality, service quality and 
organization quality. Finally, this study will suggest a key factor to 
evaluate e-government service quality better.

 
},
	    journal   = {International Journal of Humanities and Social Sciences},
	  volume    = {8},
	  number    = {1},
	  year      = {2014},
	  pages     = {16 - 19},
	  ee        = {https://publications.waset.org/pdf/9997019},
	  url   	= {https://publications.waset.org/vol/85},
	  bibsource = {https://publications.waset.org/},
	  issn  	= {eISSN: 1307-6892},
	  publisher = {World Academy of Science, Engineering and Technology},
	  index 	= {Open Science Index 85, 2014},
	}