Sittichai Charoensettasilp and Chong Wu, A Relationship between Expectation (Before) and Satisfaction (After) Receiving Services of Thai Consumers from Domestic Low-Cost Airlines. journal = {International Journal of Economics and Management Engineering}, [online]. World Academy of Science, Engineering and Technology. November 2013, vol. 84(12). 3053 - 3060 [viewed 19 April 2024]. Available from: https://publications.waset.org/pdf/9996648.