WASET
    Ming-Hsiung Wu and  Yu-Hsi Yuan,  Research on the Influence of Emotional Labor Strategy used by Public Transportation Employee on Service Satisfaction.   journal   = {International Journal of Transport and Vehicle Engineering}, [online]. World Academy of Science, Engineering and Technology.
    February 2012, vol. 62(2). 271 - 275
    [viewed 23 April 2024]. Available from: https://publications.waset.org/pdf/8458.