Norazah Mohd Suki and Norbayah Mohd Suki, Service Quality vs. Customer Satisfaction: Perspectives of Visitors to a Public University Library. journal = {International Journal of Economics and Management Engineering}, [online]. World Academy of Science, Engineering and Technology. February 2013, vol. 74(2). 338 - 342 [viewed 19 September 2024]. Available from: https://publications.waset.org/pdf/3586.