{"title":"A Promising Approach to Supporting Knowledge-Intensive Business Processes: Business Case Management","authors":"Zeljko Panian","volume":51,"journal":"International Journal of Industrial and Systems Engineering","pagesStart":323,"pagesEnd":330,"ISSN":"1307-6892","URL":"https:\/\/publications.waset.org\/pdf\/2724","abstract":"
Through the course of this paper we define Business Case Management and its characteristics, and highlight its link to knowledge workers. Business Case Management combines knowledge and process effectively, supporting the ad hoc and unpredictable nature of cases, and coordinate a range of other technologies to appropriately support knowledge-intensive processes. We emphasize the growing importance of knowledge workers and the current poor support for knowledge work automation. We also discuss the challenges in supporting this kind of knowledge work and propose a novel approach to overcome these challenges.<\/p>\r\n","references":"[1] Humboldt University, First Global Delphi Study: The Future of\r\nKnowledge Management. Berlin, Germany: Humboldt University, 2002,\r\npp 22-23\r\n[2] L. R. Records, \u00d4\u00c7\u00d7The Fusion of Process and Knowledge Management\".\r\nBPTrends, September 2005, pp 6-10\r\n[3] K. Tweddell Levinsen, \"Collaborative On-Line Teaching: The Inevitable\r\nPath to Deep Learning and Knowledge Sharing?\". The Electronic\r\nJournal of e-Learning, Vol. 2, Issue 1, 2004, pp 41-48. Available:\r\nhttp:\/\/www.ejel.org\r\n[4] S. Handel, \u00d4\u00c7\u00d7Exploit Untapped Potential: Convert More Business by\r\nReducing Form Abandonment. Knowledge Management World,\r\nSeptember 2007, pp S6-S11\r\n[5] G. Rogers and N. Semple, \"Knowledge Management is Not Just About\r\nTechnology\". DM Direct, July 2008, p 25. Available:\r\nhttp:\/\/www.dmreview.com\r\n[6] T. Davenport, Thinking for a Living. Cambridge, MA, USA: Harvard\r\nBusiness School Press. 2005, pp 127-129\r\n[7] A. Alter, \u00d4\u00c7\u00d7Knowledge workers need better management\". CIO Insight,\r\nSpecial Edition, August 5, 2008. Available: http:\/\/www.ziffdavis.com\r\n[8] J. Hill, BPM: A change from business as usual, Gartner Special Report.\r\nStamford, CT, USA: Gartner, 2007, p. 6. Available:\r\nhttp:\/\/www.gartner.com\r\n[9] F. Reijers, J. Rigter and J. Van der Aalst, The Case Handling Case.\r\nEindhoven, The Netherlands: Eindhoven University, 2006, pp 34-37\r\n[10] Z. Panian, \u00d4\u00c7\u00d7Knowledge Management: A Learning Organization Model\".\r\nWSEAS Transactions on Information Technology and Applications,\r\nIssue 1, Vol. 1, July, 2004, pp. 363-367\r\n[11] D. Leake, Case Based Reasoning in Context: the Present and the Future.\r\nBoston, MA, USA: AAI Press\/MIT Press, 1996, 198-201\r\n[12] M. J. Schmidt, Business Case Essentials: A Guide to Structure and\r\nContent, Third Edition. Boston, MA, USA: Solution Matrix Ltd., 2009,\r\np 39\r\n[13] J. Dul and T. Hak, Case Study Methodology in Business Research.\r\nOxford, UK: Butterworth-Heinemann, 2008, pp 53-54","publisher":"World Academy of Science, Engineering and Technology","index":"Open Science Index 51, 2011"}