@article{(Open Science Index):https://publications.waset.org/pdf/17110, title = {Quality Management in Public e-Administration}, author = {J. Ruso and M. Krsmanovic and A. Trajkovic and Z. Rakicevic}, country = {}, institution = {}, abstract = {Since the late 1970s, quality management has become an important tool for achieving a high quality of public e-administration services in many countries. Very important part of quality management in e-administration is measurement of quality indicators related to this sector. Therefore, this paper gives a description of e-administration, including statistics about it and other examples from many countries worldwide, as well as the explanation of quality management in public e-administration. The paper also gives a list and description of quality indicators relevant to e-administration, as part of quality management within the e-administration. Through a literature review and best practices, the paper aims to analyze quality indicators measurement and other parts of good quality management when it comes to the public e-administration and consequently to show the usefulness of quality management in public e-administration in order to provide services of high quality. }, journal = {International Journal of Economics and Management Engineering}, volume = {7}, number = {10}, year = {2013}, pages = {2739 - 2743}, ee = {https://publications.waset.org/pdf/17110}, url = {https://publications.waset.org/vol/82}, bibsource = {https://publications.waset.org/}, issn = {eISSN: 1307-6892}, publisher = {World Academy of Science, Engineering and Technology}, index = {Open Science Index 82, 2013}, }