@article{(Open Science Index):https://publications.waset.org/pdf/16604, title = {Exploring the Roles of Social Exchanges in Using Information Systems}, author = {Kee-Young Kwahk}, country = {}, institution = {}, abstract = {Previous studies have indicated that one of the most critical failure reasons of enterprise systems is the lack of knowledge sharing and utilization across organizations. As a consequence, many information systems researchers have paid attention to examining the effect of absorptive capacity closely associated with knowledge sharing and transferring on IS usage performance. A lack of communications and interactions due to a lack of organizational citizenship behavior might lead to weak absorptive capacity and thus negatively influence knowledge sharing across organizations. In this study, a theoretical model which delves into the relationship between usage performance of enterprise systems and its determinants was established. }, journal = {International Journal of Information and Communication Engineering}, volume = {7}, number = {9}, year = {2013}, pages = {2507 - 2510}, ee = {https://publications.waset.org/pdf/16604}, url = {https://publications.waset.org/vol/81}, bibsource = {https://publications.waset.org/}, issn = {eISSN: 1307-6892}, publisher = {World Academy of Science, Engineering and Technology}, index = {Open Science Index 81, 2013}, }