%0 Journal Article %A Shamsuddin Ahmed and Francis Amagoh %D 2010 %J International Journal of Mathematical and Computational Sciences %B World Academy of Science, Engineering and Technology %I Open Science Index 42, 2010 %T Application of Simulation and Response Surface to Optimize Hospital Resources %U https://publications.waset.org/pdf/15613 %V 42 %X This paper presents a case study that uses processoriented simulation to identify bottlenecks in the service delivery system in an emergency department of a hospital in the United Arab Emirates. Using results of the simulation, response surface models were developed to explain patient waiting time and the total time patients spend in the hospital system. Results of the study could be used as a service improvement tool to help hospital management in improving patient throughput and service quality in the hospital system. %P 721 - 725