@article{(Open Science Index):https://publications.waset.org/pdf/14837, title = {Integrating PZB Model and TRIZ for Service Innovation of Tele-Healthcare}, author = {Chuang-Chun Chiou and Chien-Ju Liu and Jenteng Tsai}, country = {}, institution = {}, abstract = {Due to the rise of aging population, effective utilization of healthcare resources has become an important issue. With the advance of ICT technology, the application of tele-healthcare service has received more attention than ever. The main purpose of this research is to investigate how to conduct innovative design for tele-healthcare service based on user-s perspectives. First, the healthcare service blueprint was used to describe the processes of tele-healthcare service delivery, and then construct PZB service quality gap model based on the literature and practitioners- interviews. Next, TRIZ theory is applied to implement service innovation. We found the proposed service innovation procedures can effectively improve the quality of service design.}, journal = {International Journal of Economics and Management Engineering}, volume = {6}, number = {4}, year = {2012}, pages = {537 - 542}, ee = {https://publications.waset.org/pdf/14837}, url = {https://publications.waset.org/vol/64}, bibsource = {https://publications.waset.org/}, issn = {eISSN: 1307-6892}, publisher = {World Academy of Science, Engineering and Technology}, index = {Open Science Index 64, 2012}, }