Aziz and Nur Mardhiyah and Salleh and Hafez
People Critical Success Factors of ITIS Implementation Malaysian Perspectives
940 - 947
2011
5
8
International Journal of Information and Communication Engineering
https://publications.waset.org/pdf/1206
https://publications.waset.org/vol/56
World Academy of Science, Engineering and Technology
Implementing Information Technology Information
System (ITIS) is critical for every industry as its potential benefits
have been to motivate many industries including the Malaysian
construction industry to invest in it. To successfully implement ITIS
has become the major concern for every organisation. Identifying the
critical success factors (CSFs) has become the main agenda for
researchers, academicians and practitioners due to the wide number
of failures reported. This research paper seeks to identify the CSFs
that influence the successful implementation of ITIS in construction
industry in Malaysia. Limited factors relating to people issue will be
highlighted here to showcase some as it becomes one of the major
contributing factors to the failure. Three (3) organisations have
participated in this study. Semistructured interviews are employed as
they offer sufficient flexibility to ensure that all relevant factors are
covered. Several key issues contributing to successful
implementations of ITIS are identified. The results of this study
reveal that top management support, communication, user
involvement, IT staff roles and responsibility, trainingskills, leader
IT Leader, organisation culture, knowledge experience, motivation,
awareness, focus and ambition, satisfaction, teamwork collaboration,
willingness to change, attitude, commitment, management style,
interest in IT, employee behaviour towards collaborative
environment, trust, interpersonal relationship, personal characteristic
and competencies are significantly associated with the successful
implementations of ITIS. It is anticipated that this study will create
awareness and contribute to a better understanding amongst
construction industry players and will assist them to successfully
implement ITIS.
Open Science Index 56, 2011