WASET
    Peyman Ghafari and  Reza Karjalian and  Ali Mashayekhnia,  Studying the Relationship between Different Dimensions of CRM and Innovation Capabilities in Melli Bank of Iran.   journal   = {International Journal of Economics and Management Engineering}, [online]. World Academy of Science, Engineering and Technology.
    December 2011, vol. 60(12). 1846 - 1850
    [viewed 24 April 2024]. Available from: https://publications.waset.org/pdf/1201.