WASET
    Mehdi Shami Zanjani and  Roshanak Rouzbehani and  Hosein Dabbagh,  Proposing a Conceptual Model of Customer Knowledge Management: A Study of CKM Tools in British Dotcoms.   journal   = {International Journal of Economics and Management Engineering}, [online]. World Academy of Science, Engineering and Technology.
    February 2008, vol. 14(2). 51 - 55
    [viewed 26 April 2024]. Available from: https://publications.waset.org/pdf/11070.