@article{(Open Science Index):https://publications.waset.org/pdf/10759,
	  title     = {Application of Data Envelopment Analysis to Assess Quality Management Efficiency},
	  author    = {Chuen Tse Kuah and  Kuan Yew Wong and  Farzad Behrouzi},
	  country	= {},
	  institution	= {},
	  abstract     = {This paper is aimed to give an illustration on the
application of Data Envelopment Analysis (DEA) as a tool to assess
Quality Management (QM) efficiency. A variant of DEA, slack based
measure (SBM) is used for this purpose. From this study, it is found
that DEA is suitable to measure QM efficiency and give
improvement suggestions to the inefficient QM.},
	    journal   = {International Journal of Industrial and Manufacturing Engineering},
	  volume    = {4},
	  number    = {10},
	  year      = {2010},
	  pages     = {1066 - 1071},
	  ee        = {https://publications.waset.org/pdf/10759},
	  url   	= {https://publications.waset.org/vol/46},
	  bibsource = {https://publications.waset.org/},
	  issn  	= {eISSN: 1307-6892},
	  publisher = {World Academy of Science, Engineering and Technology},
	  index 	= {Open Science Index 46, 2010},
	}