Nisha Harry, Personal Factors and Career Adaptability in a Call Centre Work Environment: The Mediating Effects of Professional Efficacy. journal = {International Journal of Psychological and Behavioral Sciences}, [online]. World Academy of Science, Engineering and Technology. April 2020, vol. 161(5). 336 - 340 [viewed 29 March 2024]. Available from: https://publications.waset.org/pdf/10011185.