WASET
    Nisha Harry,  Personal Factors and Career Adaptability in a Call Centre Work Environment: The Mediating Effects of Professional Efficacy.   journal   = {International Journal of Psychological and Behavioral Sciences}, [online]. World Academy of Science, Engineering and Technology.
    April 2020, vol. 161(5). 336 - 340
    [viewed 29 March 2024]. Available from: https://publications.waset.org/pdf/10011185.