WASET
    Shaheena Erkiah and  Adjnu Damar Ladkoo,  A Quantitative Study about Assessing the Effectiveness of Electronic Customer Relationship Management: A Case of Two Hotels in Mauritius.   journal   = {International Journal of Social and Business Sciences}, [online]. World Academy of Science, Engineering and Technology.
    September 2018, vol. 142(10). 1439 - 1447
    [viewed 20 April 2024]. Available from: https://publications.waset.org/pdf/10009711.