WASET
    Pongsatorn Tantrabundit and  Lersak Phothong and  Ong-art Chanprasitchai,  The Effects of Negative Electronic Word-of-Mouth and Webcare on Thai Online Consumer Behavior.   journal   = {International Journal of Economics and Management Engineering}, [online]. World Academy of Science, Engineering and Technology.
    May 2018, vol. 138(6). 729 - 741
    [viewed 08 May 2024]. Available from: https://publications.waset.org/pdf/10009111.