Cross Country Comparison: Business Process Management Maturity, Social Business Process Management and Organizational Culture
Authors: Dalia Suša Vugec
In recent few decades, business process management (BPM) has been in focus of a great number of researchers and organizations. There are many benefits derived from the implementation of BPM in organizations. However, there has been also noticed that lately traditional BPM faces some difficulties in terms of the divide between models and their execution, lost innovations, lack of information fusioning and so on. As a result, there has been a new discipline, called social BPM, which incorporates principles of social software into the BPM. On the other hand, many researchers indicate organizational culture as a vital part of the BPM success and maturity. Therefore, the goal of this study is to investigate the current state of BPM maturity and the usage of social BPM among the organizations from Croatia, Slovenia and Austria, with the regards to the organizational culture as well. The paper presents the results of a survey conducted as part of the PROSPER project (IP-2014-09-3729), financed by Croatian Science Foundation. The results indicate differences in the level of BPM maturity, the usage of social BPM and the dominant organizational culture in the observed organizations from different countries. These differences are further discussed in the paper.
Digital Object Identifier (DOI): doi.org/10.5281/zenodo.1316726Procedia APA BibTeX Chicago EndNote Harvard JSON MLA RIS XML ISO 690 PDF Downloads 445
 P. Harmon, Business Process Change: a Guide for Business Managers and BPM and Six Sigma Professionals. Waltham: Morgan Kaufmann Publishers, July 2007.
 R. Škrinjar, V. Bosilj Vukšić and M. Indihar‐Štemberger, “The impact of business process orientation on financial and non‐financial performance,” Business Process Management Journal, vol. 14, no. 5, pp. 738 – 754, 2008.
 T. Hernaus, M. Pejić Bach and V. Bosilj Vukšić, “Influence of strategic approach to BPM on financial and non-financial performance,” Baltic Journal of Managment, vol. 7, no. 4, pp. 376-396, 2012.
 R. Schmidt, and S. Nurcan, “BPM and social software,” In: Business Process Management Workshops, Berlin Heidelberg: Springer, pp. 649-658, 2009.
 S. Erol, M. Granitzer, S. Happ, S. Jantunen, B. Jennings, P. Johannesson, A. Koschmider, S. Nurcan, D. Rossi, and R. Schmidt, “Combining BPM and social software: contradiction or chance?,” Journal of software maintenance and evolution: research and practice, vol. 22, no. 6/7, pp. 449-476, 2010.
 G. Bruno, F. Dengler, B. Jennings, R. Khalaf, S. Nurcan, M. Prilla, M. Sarini, R. Schmidt, and R. Silva, “Key challenges for enabling agile BPM with social software,” Journal of Software Maintenance and Evolution: Research and Practice, vol. 23, no. 4, pp. 297-326, 2011.
 M. E. Rangiha, and B. Karakostas, “A Socially Driven, Goal-Oriented Approach to Business Process Management,” International Journal of Advanced Computer Science and Applications, Special Issue on Extended Papers from Science and Information Conference, pp. 8-13, 2013.
 Y. Rofcanin, M. Las Heras, and A. B. Bakker, “Family supportive supervisor behaviors and organizational culture: Effects on work engagement and performance,” Journal of occupational health psychology, vol. 22, no. 2, pp. 207-247, 2017.
 J. C. Naranjo-Valencia, D. Jiménez-Jiménez, and R. Sanz-Valle, “Studying the links between organizational culture, innovation, and performance in Spanish companies,” Revista Latinoamericana de Psicología, vol. 48, no. 1, pp. 30-41, 2016.
 C. Grau, and J. Moormann, “Investigating the Relationship between Process Management and Organizatinal Culture: Literature Review and Research Agenga,” Management and Organizational Studies, vol.1, no.2, pp. 1-17, 2014.
 B. Buh, Approaches towards business process management adoption under different organizational cultures, doctoral dissertation. Ljubjana, Slovenia: Faculty of Economics, 2016.
 J. vom Brocke, T. Schmiedel, J. C. Recker, P. Trkman, W. Mertens, and S. Viaene, “Ten principles of good business process management,” Business Process Management Journal, vol. 20, no. 4, pp. 530-548, 2014.
 W. M. P. van der Aalst, A. H. M. ter Hofstede, and M. Weske, “Business Process Management: A Survey,” in Business Process Management: International Conference Proceedings, W. M. P. van der Aalst, and A. H. M. ter Hofstede, Eds., Eindhoven, Netherlands, June 26–27, Berlin: Springer, 2003, pp- 1-12.
 F. G. de Boer, C. J. Müller, and C. S. ten Caten, “Assessment model for organizational business process maturity with a focus on BPM governance practices,” Business Process Management Journal, vol. 21, no. 4, pp. 908-927, 2015.
 M. Röglinger, J. Pöppelbuß, and J. Becker, “Maturity models in business process management,” Business Process Management Journal, vol. 18, no. 2, pp. 328-346, 2012.
 J. Iversen, P. A. Nielsen, and J. Norbjerg, „Situated assessment of problems in software development,“ Database for Advances in Information Systems, vol. 30, no. 2, pp. 66-81, 1999.
 P. Harmon, Process maturity models, available at: www.bptrends.com/publicationfiles/spotlight_051909.pdf, 2009, Accessed on 15/01/2018.
 A. Tarhan, O. Turetken, and H. A. Reijers, “Business process maturity models: a systematic literature review,” Information and Software Technology, vol. 75, pp. 122-134, 2016.
 M. Rosemann, and J. vom Brocke, “The Six Core Elements of Business Process Management,” in Handbook on Business Process Management 1: Introduction, Methods and Information Systems, J. vom Brocke and M. Rosemann, Eds. Berlin: Springer, 2010, pp. 107-122.
 Rummler-Brache Group, Business process management in US firms today, available at: http://rummler-brache.com/upload/files/PPI_Research_Results.pdf, 2004, Accessed on 22/02/2016.
 G. Kerpedzhiev, U. König, M. Röglinger, and M. Rosemann, Business Process Management in the Digital Age, available at: https://www.bptrends.com/business-process-management-in-the-digital-age, 2017, Accessed on 15/01/2018.
 J. C. Sarros, J. Gray, I. L. Densten, and B. Cooper, “The organizational culture profile revisited and revised: An Australian perspective,” Australian Journal of Management, vol. 30, no. 1, pp. 159-182, 2005.
 Y. Ding, X. Ji, and C. Ma, “Study of Organizational Culture Assessment Model Based on Balanced Scorecard and Its Application,” in 2014 International Conference on Global Economy, Commerce and Service Science (GECSS-14), Phuket, Thailand, January 11-12, 2014, Atlantis Press, pp. 166-169, 2014.
 K. S. Cameron, and R. E. Quinn, Diagnosing and changing organizational culture: Based on the competing values framework. Reading, MA: Addison-Wesley, 2006.
 J. vom Brocke, and T. Sinnl, “Culture in business process management: a literature review,” Business Process Management Journal, vol. 17, no.2, pp.357-378, 2011.
 A. Sidorova, and O. Isik, “Business process research: a cross-disciplinary review,” Business Process Management Journal, vol. 16 no. 4, pp. 566-597, 2010.
 Rosemann, M., deBruin, T. (2005), “Application of a Holistic Model for Determining BPM Maturity”, available at: http://www.bptrends.com/publicationfiles/02-05%20WP%20Application%20of%20a%20Holistic%20Model-%20Rosemann-Bruin%20-%E2%80%A6.pdf, Accessed on 15/01/2018.
 M. Malinova, B. Hribar, and J. Mendling, (2014), A Framework for Assessing BPM Success, available at: http://aisel.aisnet.org/ecis2014/proceedings/track06/5, 2014, Accessed on 15/01/2018.
 B. Hribar, and J. Mendling, “The correlation of organizational culture and success of BPM adoption,” in: Proceedings of the European Conference on Information Systems (ECIS), 2014, Tel Aviv, Israel, June 9-11, 2014.
 V. Bosilj Vukšić, D. Suša Vugec, and A. Lovrić, “Social Business Process Management: Croatian IT Company Case Study,” Business Systems Research Journal, vol. 8, no. 1, pp. 60-70, 2017.
 V. Bosilj Vukšić, M. Indihar Štemberger, and D. Suša Vugec, “Insights into BPM Maturity in Croatian and Slovenian Companies,” in 40th International Convention on Information and Communication Technology, Electronics and Microelectronics, P. Biljanović, Ed. Rijeka: MIPRO, pp. 1623-1628, 2017.
 M. Kocbek, G. Jošt, and G. Polančič, “Introduction to Social Business Process Management,” in Knowledge Management in Organizations, L. Uden, M. Heričko, and I. H. Ting, Eds. Switzerland: Springer International Publishing, 2015, pp. 425-437.
 N. Pflanzl, and G. Vossen, „Human-Oriented Challenges of Social BPM: An Overview,” in Enterprise Modelling and Information Systems Architectures, Lecture Notes in Informatics, vol. P-222, R. Jung, and M. Reichert, Eds. Bonn, Germany: Köllen Druck and Verlag GmbH, 2013, pp. 163–176.
 J. C. Nunnally, and I. H. Bernstein, Psychometric Theory, 3rd ed. New York: McGraw-Hill, 1994.
 B. Fralinger, and V. Olson, “Organizational Culture at the University Level: A Study Using the OCAI Instrument,” Journal of College Teaching & Learning, vol. 4, no. 11, pp. 85-98, 2007.