WASET
    Towards Better Quality in Healthcare and Operations Management: A Developmental Literature Review,  Towards Better Quality in Healthcare and Operations Management: A Developmental Literature Review.   journal   = {International Journal of Industrial and Manufacturing Engineering}, [online]. World Academy of Science, Engineering and Technology.
    January 2018, vol. 134(2). 254 - 263
    [viewed 05 May 2024]. Available from: https://publications.waset.org/pdf/10008560.