@article{(Open Science Index):https://publications.waset.org/pdf/10006228,
	  title     = {Adoption and Diffusion of E-Government Services in India: The Impact of User Demographics and Service Quality},
	  author    = {Sayantan Khanra and  Rojers P. Joseph},
	  country	= {},
	  institution	= {},
	  abstract     = {This study attempts to analyze the impact of demography and service quality on the adoption and diffusion of e-Government services in the context of India. The objective of this paper is to study the users' perception about e-Government services and investigate the key variables that are most salient to the Indian populace. At the completion of this study, a research model that would help to understand the relationship involving the demographic variables and service quality dimensions, and the willingness to adopt e-Government services is expected to be developed. Dedicated authorities, particularly those in developing economies, may use that model or its augmented versions to design and update e-Government services and promote their use among citizens. After all, enhanced public participation is required to improve efficiency, engagement and transparency in the implementation of the aforementioned services.
},
	    journal   = {International Journal of Humanities and Social Sciences},
	  volume    = {11},
	  number    = {1},
	  year      = {2017},
	  pages     = {153 - 156},
	  ee        = {https://publications.waset.org/pdf/10006228},
	  url   	= {https://publications.waset.org/vol/121},
	  bibsource = {https://publications.waset.org/},
	  issn  	= {eISSN: 1307-6892},
	  publisher = {World Academy of Science, Engineering and Technology},
	  index 	= {Open Science Index 121, 2017},
	}