WASET
    Kyung Bae Park and  Sung Ho Ha,  Mining User-Generated Contents to Detect Service Failures with Topic Model.   journal   = {International Journal of Computer and Information Engineering}, [online]. World Academy of Science, Engineering and Technology.
    July 2016, vol. 116(8). 1491 - 1496
    [viewed 25 April 2024]. Available from: https://publications.waset.org/pdf/10005186.