@article{(Open Science Index):https://publications.waset.org/pdf/10003282, title = {Developing a Structured and Strategically Focused Performance Assessment System}, author = {Isabel Duarte de Almeida and João Vilas-Boas and Ana Abrantes Cabral}, country = {}, institution = {}, abstract = {The number and adequacy of Performance-Indicators (PIs) for organisational purposes are core to the success of organisations and a major concern to the sponsor of this research. This assignment developed a procedure to improve a firm’s performance assessment system, by identifying two key-PIs out of 28 initial ones, and by setting criteria and their relative importance to validate and rank the adequacy and the right number of operational metrics. The Analytical-Hierarchy-Process was used with a synthesismethod to treat data coming from the management inquiries. Although organisational alignment has been achieved, business processes should also be targeted and PIs continuously revised.}, journal = {International Journal of Industrial and Manufacturing Engineering}, volume = {9}, number = {6}, year = {2015}, pages = {1157 - 1163}, ee = {https://publications.waset.org/pdf/10003282}, url = {https://publications.waset.org/vol/102}, bibsource = {https://publications.waset.org/}, issn = {eISSN: 1307-6892}, publisher = {World Academy of Science, Engineering and Technology}, index = {Open Science Index 102, 2015}, }