Xiaohui Zhao and Shahan Mafuz
Towards Incorporating Context Awareness into Business Process Management
4270 - 4277
2015
9
12
International Journal of Industrial and Systems Engineering
https://publications.waset.org/pdf/10003209
https://publications.waset.org/vol/108
World Academy of Science, Engineering and Technology
Contextaware technologies provide system
applications with the awareness of environmental conditions,
customer behaviours, object movements, etc. Further, with such
capability system applications can be smart to intelligently adapt their
responses to the changing conditions. In regard to business
operations, this promises businesses that their business processes can
run more intelligently, adaptively and flexibly, and thereby either
improve customer experience, enhance reliability of service delivery,
or lower operational cost, to make the business more competitive and
sustainable. Aiming at realising such contextaware business process
management, this paper firstly explores its potential benefit, and then
identifies some gaps between the current business process
management support and the expected. In addition, some preliminary
solutions are also discussed in regard to context definition, rulebased
process execution, runtime process evolution, etc. A framework is
also presented to give a conceptual architecture of contextaware
business process management system to guide system
implementation.
Open Science Index 108, 2015