Vivek Agrawal and  Vikas Tripathi and  Nitin Seth,  A Conceptual Framework on Review of E-Service Quality in Banking Industry.   journal   = {International Journal of Economics and Management Engineering}, [online]. World Academy of Science, Engineering and Technology.
    January 2014, vol. 96(12). 3935 - 3939
    [viewed 04 May 2024]. Available from: https://publications.waset.org/pdf/10000088.